Personal information
This confidentiality policy defines and informs you of the way in which we use and protect the information that you may transmit to us when you use this site accessible from the URL https://www.hotel-les2rives.com/.
Please note that this privacy policy may be amended or supplemented by us at any time, in particular in order to comply with any changes in legislation, regulations, case law or technology. In such a case, the date of the update will be clearly identified at the top of this policy. These changes are binding on the Internet user as soon as they are put online. It is therefore advisable for Internet users to consult this confidentiality and cookie use policy on a regular basis in order to take note of any changes.
Data controller
During your browsing on the Website, our company may collect and process your personal data, in accordance with French law no. 78-17 of 6 January 1978, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Information about the data controller
Contact details :
Hôtel- Restaurant Les 2 Rives
La Mothe – 48 500 Banassac – La Canourgue
Tel : 04 66 32 99 97
Mail: contact@hotel-les2rives.com
Data collected
Our company recommends that holders of parental authority and guardians monitor and participate in the online activities of persons under their care or responsibility (minors and protected adults). Consent to the processing of personal data collected is given by the guardian, and by the holder of parental authority in respect of the minor in the following cases:
When the minor is under the age of fifteen: consent is given jointly by the minor concerned and the person or persons with parental authority over the minor;
When the minor is at least fifteen years old: consent may be given by the minor alone.
You may visit the Site without revealing your identity or giving any information about yourself. However, if you refuse, you may not be able to benefit from certain information or services that you have requested.
By using the ‘Contact’ section of the Site, you expressly consent to the transmission of your surname(s), first name(s) and e-mail address, as well as any personal data that you specify in the text of the message and its heading.
Each of the Site’s data collection forms specifies whether the fields to be completed are mandatory or optional.
By providing this information, you expressly agree to it being processed by the recipients identified in the ‘data controller’ section, for the purposes indicated in the section below, as well as for the purposes stated at the end of each form.
Purpose of collection
The personal data you provide on the Site may be used for the following purposes:
To respond to your requests made via the ‘Contact’ section of the Site;
To gather information enabling us to improve our Site, our products and our services (in particular by means of cookies);
To enhance and enrich our customer database;
Recipients of the data
The personal data you send us may be passed on to the following departments, within the limits of their respective authorisations:
Our service provider: BM Services
The competent authorities in the event of legal proceedings.
To this end, please note that some of our service providers authorised to facilitate the collection and processing of your personal data, as well as some of our partners, may be located outside the European Union and may be required to communicate data collected via the various forms on the Site (with the exception of the form enabling you to exercise your rights with regard to Data Processing, Data Files and Individual Liberties, which is provided on the Site).
We have ensured in advance that our service providers and partners provide adequate guarantees and comply with strict conditions in terms of confidentiality, use and data protection. In particular, we have ensured that there is a legal basis for transferring data to a third country.
Security and confidentiality measures
Our company guarantees to implement the appropriate technical and organisational measures to ensure a level of security appropriate to the processing of your personal data, in particular to guarantee the confidentiality, integrity, availability and constant resilience of the processing systems and services.
The storage of the resources required to make the Site available to the public, as well as that of Internet users’ data, is provided either by one of our service providers (the host) or directly by our company, both of which are located in France. The host is bound to our company by a specific agreement relating to the confidentiality of the data it stores and is required to comply with all the principles set out in the legal notice.
Personal data is stored on servers located in France, with all reasonable security measures in line with current practice. Transmissions of personal data between the various information systems of our digital platform are carried out using SSL encryption technology.
Retention period
The retention of data provided by Internet users is limited to the period necessary for the purposes for which this data is collected and processed, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the French Data Protection Act no. 78-17 of 6 January 1978.
This data may nevertheless be kept for archiving purposes under the conditions provided for by the applicable laws and regulations.
Your rights
In accordance with the aforementioned texts, you have the following rights with regard to your personal data: right of access, rectification, deletion, limitation, portability, opposition, as well as the right to withdraw your consent at any time without prejudice to the lawfulness of the processing based on your consent carried out prior to such withdrawal, by contacting us:
By e-mail: contact@hotel-les2rives.com
By post: Hôtel- Restaurant Les 2 Rives La Mothe 48 500 Banassac – La Canourgue
In this respect, our company informs you that it will be entitled, if necessary, to oppose manifestly abusive requests (due to their number, repetitive or systematic nature).
If you consider that our company is not complying with its obligations with regard to your personal data, you may also lodge a complaint with the CNIL.